FAQ

Absen provides extended warranty services to customers beyond the standard warranty period. The extended warranty includes: Full media technical support, factory repair for spare parts, on-site service, inspection service and training service.
Key Features of Absen’s Extended Warranty Service: Professional service from the original manufacturer, yearly package for added convenience, unlimited service sessions, worry-free throughout the year.

Absen offers extended warranty services ranging from 1 to 3 years after the standard warranty period expires.

Maintenance services are tailored to each customer’s screen conditions and requirements, including: module repair, on-site service, regular inspections, spare parts replacement, etc. Service Content: 1. Online Technical Support: Professional online acceptance and fault handling process provided via the service hotline. Upon calling the after-sales service hotline, service experts and R&D quality experts will provide customers with a response and information about specialized online acceptance and troubleshooting process. 2. Faulty Parts Repair: Customers can send faulty parts to Absen’s designated service center for repair. After the faulty parts have been repaired, they will be mailed back to the customer by Absen. 3. On-Site Service: Professional engineers can be dispatched by Absen to perform repairs on-site. 4. Training Service: Training on product knowledge, daily usage, and maintenance 5. Customized Service: Absen provides tailored services based on customer needs.

We’re here to help when you need customized maintenance such as multiple yearly inspections or on-site service within 4 hours.

Absen provides screen installation, construction, and debugging services (excluding steel structure materials and installation): Service Content: 1. Installation of screen, distribution box, and control equipment 2. System debugging, testing, and acceptance 3. Instruction on regular maintenance precautions

In the event that the customer or project service provider is unable to install display screens.

Absen assigns professional engineers to customer sites for screen installation construction and commissioning, including screen installation, distribution box installation, control equipment installation, etc., so that the screens can be debugged, tested, and accepted. Service Content: 1. Steel structure design and installation 2. Installation of screen, distribution box, and control equipment 3. System debugging, testing, and acceptance 4. Instruction on regular maintenance precautions

In cases where customers require one-stop service from the manufacturer, including steel structure production and installation.

Provides a solution to move a screen from point A to point B according to the customer’s needs. We ensure that the screens are relocated according to the progress and quality requirements as promised in the contract by providing professional dismantling, transportation and engineering installation services. In this way, the customer is able to save on the investment of their newly purchased screens during the relocation process. Service Content: 1. Removal and transportation of the former screen 2. Production of new screen steel structures 3. Installation and debugging of the new screen 4. Instruction on regular maintenance precautions

During relocations, such as relocating a retail store or an exhibition hall.